Terms & Conditions

Business Details:
Address: 68B Sydenham Road, London, SE26 5QE Tel: 07952 478 193 (mobile rate) Email: contact@audiosmile.co.uk

VAT Number: 902 5194 46


Delivery:
Goods or services will be provided within 30 days of order placed, unless otherwise agreed.

Goods will be sent with insured shipping by UPS unless otherwise agreed.

When receiving goods, please sign as 'unchecked'. Before opening, carefully check the condition of packaging for any sign of damage and if found, take a photo. In the event that the product has been damaged in transit the packaging forms part of the claim evidence.


Cancellation:

Modified equipment is a customsed order, as such, once an order is made, it can only be canceled if the agreed delivery period has elapsed.

Order cancellations must be made in writing, and will be confirmed by BehringerMods. Emails must have the subject heading of 'BehringerMods Cancellation'.


Returns:

Customised goods such as modified equipment may not be returned unless defective or not as specified.

When sending a return, the customer is responsible for the safe packing and carriage of the item back to us, so please ensure the goods are packed correctly and use shipping insurance.

Product returns must be notified in writing, and will be confirmed by BehringerMods. Emails must have the subject heading 'BehringerMods Return'.


Damaged on delivery:

Despite best efforts, some goods inevitably get damaged in transit. If this occurs, please take photographic evidence if possible, and contact BehringerMods immediately, describing the damage. The damaged goods will need to be returned to the address at the top of these conditions. A replacement or refund will then be issued as soon as possible.

Privacy Policy:

Customer contact details will be kept on file if an order has been placed or an invoice requested. BehringerMods may use these details to contact the customer about related product information. No customer details will be provided to third parties. Customers financial details are not retained.